IT support resume review. IT support resume examples




Date of birth:



Phone number(s):


Business Analyst


Looking for a suitable position in modern international company as IT support engineer, analyst or related.


Analyst NOC (Network operation centre)

Dec 2007 • present time (4 years 2 months)


• introduction of MSTS (Modem Software Telecom Suite) • OSS/BSS – system for 200+ customers (responsible for the project);

• Control and coordinate users work with MSTS system, regulatory documents;

• Writing specifications tor new software development. improvement;

• introduction and support of GPS car tracking system (RCS) for more than 80 cars;

• Business processes optimization (as a result of GPS tracking system implementation and control the efficiency of operator! of vehicles increased. prevented losses from fuel theft and misuse; etc.);

• Writing weekly. monthly, quarterly and yearly reports;

• Presenting data for internal and external users;

• Controlling emergency and regular works on fiber network;

• Help-desk engineer.

• Writing advertising articles (hnp://,arhiv/_2009/2009_4/statia%204_7%202009/4_7_2009.htm)/


• Successful startup of OSS/BSS systom – MSTS (Soft line);

• Successful startup of GPS car tracking system;

• improved date quality MSTS system by 40-50%;

• Analytical reports created from scratch.

Small business IT support

Sop 2004 – Nov 2007 (3 years 3 months)


– Web shop development and support from a scratch (content, basic PHP. mySQL. HTML);

– Business support (IT and related questions).

– 1C implementation;

– Reporting system implementation (Word, Excel)


– Created web-shop from a scratch;

– 1C and internal accounting and audit implemented.

– IT business support setup from a scratch.

1. Great troubles with formatting, variety of fonts and their sizes in particular. There is an impression that the resume writer is a bit narrow-minded. According to the US standards date of birth is omitted in the resume, let alone useless information about relocation.

2. It is not a place for it.

3. Are you applying for only international companies? Don’t you wish to work for a local one? The variety of targeted position create an impression that a person is not familiar with the work at all.

4. A particular position would be described better in the following order:

Employment dates and company name

Brief information about the company


Finished projects/ responsibilities

IT support

Aug 200З – Aug 2004 (1 year 1 months)


• Computer dub support (IT and related questions). Achievements:

• Created 16 PC Win LAN from a scratch with ClubControl software instated (

Customers support engineer

Jul 2002 – Sep 2002 (3 months)

Customers support:

• Web portal moderation and news creation:

• Maintaining 24×7 work of portal


Berlin university of economics and law

End data – 2005

Accounting and audit Master’s degree

Dresden University of technology

End date 2003

Computer Sciences Bachelor

Language skills

English – advanced

German – native (I can be interviewed in this language)

Courses, Trainings, Certification

End date 2011

– Linux administration;

– Windows XP administration;


– Work in Windows XP.

Additional Information

Computer Skills

– Excel;

– SQL;

– Windows. Unix;

– Presentation skills;

– Excellent computer user skills with in depth understanding of IT technologies.

5. Your statement can only spoil the first impression as you deliberately make yourself look not educated enough to speak in English. What is the purpose to mention your drawbacks?

6. There is no sense in mentioning obvious information. If you are an expert in computer science, you will undoubtedly have “excellent computer skills…”.

Driving License

• Driving license, category *B*.

Personal Qualities

• Easy learner,

• So If-motivated:

• Focused on details;

• Strong manager skills: ability to plan and organize and prioritize;

• Negotiating, presentation and tutor’s skills:

• Team player.

Interests and Hobbies

• Reading, fishing, travelling, aquarium.


• Marital status: married-

• Children:

Military Service

• Lieutenant. Military Forces of Poland.

7. The section lists mainly your basic skills, but if would be preferable to omit them. Undoubtedly, management skills are quite useful but there is no evidence of their possession if to look at the positions.

8. As for me, I consider this info odd.